Telephone: 01397 705122


Our Booking Terms & Conditions

  • The Willows Bed and Breakfast Fort William Scotland
  • The Willows Bed and Breakfast Fort William Scotland
  • The Willows Bed and Breakfast Fort William Scotland
  • The Willows Bed and Breakfast Fort William Scotland
  • The Willows Bed and Breakfast Fort William Scotland
  • The Willows Bed and Breakfast Fort William Scotland

For 2022 we are providing accommodation only - Breakfast is not included.

When you make a booking with us you are entering into a legal contract and agree to our terms and conditions.

Our normal check in time is between 4:00pm and 9:00pm on the day of arrival. 

Please be aware that we may not be able to check you in if you arrive earlier as we will be busy cleaning the rooms.
Please note we do not have a 24 hour reception, check in times outside of those specified or early luggage drop off must be confirmed with us prior to arrival, to make sure we will be at home.
If your arrival time is going to be later than 9:00pm please let us know in advance, we don’t normally allow arrivals after 10:00pm, as this disturbs other guests, a room not occupied by 10:00pm will be seen as a no show unless prior arrangement has been made.
We ask that you please vacate your room by 10:00am on the morning of departure.

Please note the cancellation policy before committing to a reservation. 
A valid credit/debit card is required to guarantee the booking and we accept all major credit/debit cards.  No deposit will be charged, however, full payment for your booking will be taken from your card up to 7 days prior to the day of arrival, once received you will be sent an email of receipt for payment.  In order to validate the card we reserve the right to pre-authorise your card with a charge equivalent to the first nights stay. 
If your card is declined you will be contacted to arrange payment to secure your booking, if we do not receive any response within 24 hours we will presume the booking is no longer wanted and your reservation will be cancelled.

We can also accept payments by PayPal or BACS, however, the full amount for the first night stay is required and confirmation will be sent out once payment has been received.  Please note that we will not pay any international transfer fees if payment is received by PayPal or BACS and monies paid must be in GBP, there is no charge for card payments.
Bookings made though a third party website may be subject to different term & conditions.

Cancellation Policy
We are a small family run business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. However, we do understand that unforeseen circumstances mean you may need to cancel your reservation, so please let us know as soon as possible to avoid any cancellation charges.

If you cancel your booking 7 days or more prior to your arrival date no fee will be charged.  If you made full payment in advance for your reservation your monies will be refunded but may be subject to a charge of £5 to cover bank /administration charges.

If you cancel your booking within 7 days of your arrival date a cancellation charge equivalent to the first nights stay will be charged.  If you booked for more than one night we will try our best to re-let the room/s on the remaining nights, however, if we are unable to do so, you will be charged the full value of your booking.

Covid-19 policy in the case of quarantine requirements or if you have tested positive with Covid before your arrival, our normal cancellation policy shall apply.  There is now insurance cover available through most reputable travel insurers and we recommend that such cover is taken out.
Should any lockdowns be reimposed by the Scottish Government preventing us from being able to trade we guarantee a full refund if payment has been made or the option to move your booking to a mutually agreeable future date (within 12 months and subject to availability).

If you have booked for more than one night and decide curtail your stay and leave before the end of your booking you may be liable for the remaining outstanding balance, as earlier than scheduled departures are treated as a cancellation and we may not be able to re-let the room at such short notice, however, we will try our best and if we are successful a refund will be given, minus a charge of £5 to cover bank /administration charges.

In the event of a no show, without notification, the full cost of the booking will be charged.

In the event of a booking reduction the full cost of the room still applies.

Guests are reminded that no exception to the above conditions will be made.  We would suggest that you take out holiday insurance to guard you against the unexpected and ask for your understanding in our cancellation policy.

Termination Policy
If unfortunately for reasons beyond our control we are unable to accommodate a guest we will contact you immediately and try our best to find alternative accommodation in a similar standard of room/s and price range for the first night of stay only, if no alternative accommodation can be found or is not accepted by the guest any monies paid will be refunded in full.  Our liability does not extend beyond these conditions.

We reserve the right to terminate a booking immediately, where deemed necessary through unacceptable behaviour that is likely to endanger or offend other guests (please note that non compliance of our non-smoking policy may constitute a termination), in such circumstances any outstanding balance must be settled and no refunds will be made.

We can only accommodate a maximum of nine guests in our bed and breakfast, if a booking is made and a guest arrives with over occupancy for the room type (this includes babies and children) we reserve the right to cancel the booking immediately.  If we are unable to re-let the room/s the full cost of the booking will be charged.

Non Smoking
We have a full fire alarm system and fire certificate and are a non-smoking property for the comfort of all our guests, offending guests may be asked to leave immediately after the full cost of the booking is charged, a guest may also be liable for any professional cleaning of the room/s.  However, you can smoke outside and cigarette bins are provided.

Damage & Breakages
Please take care when staying in our home, we do not normally charge for minor breakages, however, we reserve the right to charge appropriately for any significant damage, breakages or missing items.  Lost keys will incur a charge of £25.

We do not accept any liability for loss or damage to a guest’s vehicle or possessions, whilst staying at our B&B.

Things to see & do in Fort William:

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Paul & Nic Machugh
The Willows
Achintore Road
Fort William
PH33 6RQ
Tel: 01397 705 122


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